Return Policy

Return Policy

Not completely satisfied with your purchase? Don't worry - you can return your order within 14 days of receipt.

• Returns are possible within 14 days after receipt
• Items must be unused and in original condition
• The costs for return shipping are at your own expense

How do I return my purchase?

• Send an email to info@bylilostudio.com with your order number and reason for return
• You will receive the return address from us
• Pack the item neatly and send it with track & trace.

When will I get my money back?

After receiving your return, we will refund the amount within 5 business days via the original payment method. You will receive a confirmation by email once it has been processed.

NB

• Sale items cannot be returned
• Personalized products cannot be exchanged or returned

To ask?

Feel free to send us an email or DM. We'd love to help you!