FAQ

Frequently Asked Questions (FAQ)

How long does it take for my order to be shipped?

Orders are shipped within 1-3 business days. You will receive a track & trace as soon as your order is on its way.

Can I return my order?

Yes, you can return your order within 14 days. See our return policy for full terms.

What are the shipping costs?

For the Netherlands you pay €4.95 shipping costs. If you order for more than €50, shipping is free. For Belgium you pay €6.95.

Are your bags handmade?

Yes, our bags are designed by hand and carefully manufactured in collaboration with a small manufacturer.

How can I contact you?

Send us an email at info@bylilostudio.com or a DM on Instagram. We're happy to help you.